7 Ways to Ace Your Customer Service Job

Customer service

If you’ve used HigherMe before, you already know that we make it easy to apply to tons of jobs at once with just one profile (you can make an account here)!

But let’s talk how you can wow your boss once you’ve aced that interview and gotten the job. We asked employers what they love to see in their customer-facing employees, and here’s what they said:

First impressions are everything

Once you’re on the clock, you represent the brand. Your behaviour affects how the customer perceives their experience. Greet people the way you would a guest in your house: be friendly, hospitable, and don’t forget to smile!

Honesty is the best policy

Customers and bosses appreciate honesty. If you don’t know the answer, don’t make one up! Be honest and find out the right answer the first time to avoid making critical mistakes.

Make yourself useful

In hourly industries, there’s almost always something to be done next. Have a sense of urgency at work. Managers appreciate when you’re on the ball and taking initiative to act without directions.

Focus on the customer’s needs

When you come to work, switch gears as soon as you come in the door. Empathize with the customer and tailor your service to match their wants. Strive for timely, quality service all the time. If you go above and beyond for customers, they’ll rave about the company and score you bonus points with your boss.

Solve problems

Learn how to deal with different types of difficult situations. When a problem arises, remember the HEART acronym: hear, empathize, apologize, resolve, and finally, thank the customer. Keep being patient and understanding!

Be dependable

Most customer service jobs depend on your being there and grinding through your to-do list. Show up on time and be consistently reliable!

Have fun

A positive, bubbly attitude is infectious! If you’re having fun, your coworkers and customers will have fun too.

Think you have what it takes to jump into a customer service role? We’re partnered with hundreds of employers throughout the United States and Canada. Explore the thousands of jobs available through our platform at www.higherme.com and get hired now!

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